CODE OF CONDUCT FOR SENIOR MANAGEMENT AND EMPLOYEES
OUR PRODUCTS AND SERVICES
Our product and services shall be technologically competitive and whilst fulfilling the needs of our customers, shall offer the best possible value to the customer. They shall be cited for the purpose for which they are merchandised, and shall be recognized for their quality, durability, reliability and safety. Our products and services shall comply with all applicable standards and legislations applicable in the country of sale.
Mutually beneficial relationships of an enduring nature shall be built with customers. Our response to the needs and expectations of customers shall be speedy, courteous and effective.
No false or misleading claims shall be made whilst marketing our products or services. Our service standards shall be of the highest order.
Customer complaints and warranties shall be attended to the fullest satisfaction of the customer and in accordance with laid down policies with no additional inconvenience being caused to the customer.
Our products and services shall not be marketed for any anti-national or illegal activities. Our product brochures and other marketing information shall be clearly list out the known potential risks associated with the use of the products or services and ways to diffuse or eliminate the risks.
We will endeavour to make available an adequate supply of spaces to service our products, particularly should there be a need to discontinue the manufacture of any item or product model.